art delivery

delivery costs

Items available are sent tracked and insured using Royal Mail.

Commission quotes do not include delivery. Item is weighed and costed by the post office and the amount is added to the balance for final payment.

 

returns policy on commissions

I do not accept returns on commissioned paintings. 

Please understand that you are very involved in my commissioning process. Before sending your final invoice and shipping your painting, I will e-mail you an image of your commission for your approval. In this way, you can be confident that you know what you have paid for. Please be rest assured you will be involved every step of the way.

 

Lost or damaged parcel

I will track your painting through the online tracking system on Royal Mail/Parcel Force Website. Any lost or damaged paintings which is the fault of the carrier will go through the claims process before I can issue a refund (any refunds made must be made in the same method of payment received to Mel Reid. We cannot refund money into other accounts other than the one you originally paid with). If you would like it repainted this is also available.

Damaged - Please contact me ASAP if your parcel is damaged and send photos. 

Lost – If your painting has been lost by the carrier I will go through the appropriate channels to report.

Stolen - If your delivery has been signed for by the Carrier without your permission and stolen from the doorstep please

let me know ASAP.  I will go through the appropriate channels to report.

 

copyright

The rights to the image remain the property of Melanie Reid. Images may not be copied, used or reproduced without written permission to the artist.

 

textile delivery

 

Items available are sent tracked and insured using Royal Mail.

 

lost or damaged

I will track your item through the online tracking system on Royal Mail/Parcel Force Website. Any lost or damaged paintings which is the fault of the carrier will go through the claims process before I can issue a refund (any refunds made must be made in the same method of payment received to Mel Reid. We cannot refund money into other accounts other than the one you originally paid with).

Damaged - Please contact me ASAP if your parcel is damaged and send photos. 

Lost – If your item has been lost by the carrier I will go through the appropriate channels to report.

Stolen - If your delivery has been signed for by the Carrier without your permission and stolen from the doorstep please

let me know ASAP.  I will go through the appropriate channels to report.

 

Please ensure the address you supply to Mel Reid is correct. I cannot give a refund if the address is wrong.

 

wear and tear

Please contact Mel Reid if your textile item is faulty within 14 days of receiving item. A full item refund will be transferred if their is a fault with the item. 

 

 

 

 

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